Shipping policy

Effective Date: 22 August 2026

At Karavya, we aim to deliver your order safely and on time. We currently ship orders across India, with a strong delivery network covering Punjab, Delhi and Delhi-NCR.

1. Order Processing

Orders are generally processed within 1–2 business days after confirmation.
Orders placed on Sundays or public holidays may be processed on the next working day.
Once your order has been shipped, you will receive the available tracking details through your registered contact information.

2. Delivery Time

Estimated delivery timelines are:

Punjab: 2–4 business days
Delhi & Delhi-NCR: 2–4 business days
Other parts of India: 3–7 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, remote locations or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you place your order.

Karavya may offer free shipping on selected orders, promotional periods or orders above a specified value.

4. Order Tracking

Once your order is dispatched, you may receive a tracking link or tracking number through SMS, WhatsApp or email, depending on the contact details provided at checkout.

You can use the tracking information to check the status of your shipment.

5. Delivery Address

Please ensure that your delivery address, PIN code and contact number are correct when placing your order.

Karavya is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts. If the customer is unavailable, please coordinate with the courier partner to receive the shipment.

If an order is returned to Karavya due to repeated failed delivery attempts or an incorrect address, additional shipping charges may apply for re-delivery.

7. Delayed or Lost Shipments

Although we work with reliable courier partners, occasional delays may occur due to circumstances beyond our control.

If your shipment appears to be significantly delayed or lost, please contact our customer support team with your order details. We will coordinate with the courier partner and assist you as soon as possible.

8. Damaged Package

If your package appears damaged or tampered with at the time of delivery, please do not accept it where possible and contact Karavya customer support immediately.

For any delivery-related complaint, please provide your order number and relevant photographs/videos so that we can investigate the issue with the courier partner.